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Neteller Apologizes to U.S. Poker Players on YouTube

by PokerPages.com
Tue, Aug 7th, 2007 @ 12:00am

Neteller President and CEO Ron Martin appeared on a YouTube video giving a short and concise speech explaining and apologizing for his company freezing online poker player and online gambling funds of U.S. customers, and for the company's lack of communication.

Martin said he had followed blogs and other public opinion sites upset with the frozen funds, and acknowledged that the sensitive nature of negotiations with the Department of Justice was the factor contributing to their unusually weak communications with Neteller customers.

When Neteller reached a settlement with the DOJ, the settlement mandated that Neteller return to customers in the United States approximately $94 million which Neteller had on deposit in a foreign bank account.

Return of funds began 30 July, with over $40 million in withdrawals processed the first day, according to Martin.

Also in the video, Martin thanked U.S. customers for their understanding and patience.

Click here to view the Video.

A link to the Neteller YouTube video appears on the same page on the Neteller website as their Distribution Plan Summary. Click here to view the Distribution Plan Summary.

Here are some points from the Neteller video:

  • Distribution of U.S. customer funds began 30 July 2007
  • U.S. customers were notified by email when the process started
  • U.S. customers must sign in to their secure Neteller accounts to request release of their funds
  • Beware of phishing schemes- only log into Neteller.com site
  • January 26, 2008 is last day to request return of U.S. funds
  • Funds will be delivered in 2-3 days by electronic transfer to the bank account on record with Neteller or by cheque to the member's mailing address
  • Neteller will not charge withdrawal fees
  • Also as part of the settlement, Neteller will pay a $136,000,000 penalty and will be monitored for at least 18 months as part of an agreement to defer prosecution. If Neteller fulfills conditions of the deferred agreement for 2 years, until July 2009, all charges will be dropped.

    For more information visit Neteller's site, www.neteller.com.

    Related Neteller Links:

  • Distribution Plan Implemented Today
  • Neteller Distribution Plan Summary
  • Read Related PokerPages Articles:

  • NETeller Distribution Plan for US Customers Underway
  • NETeller Shares in Restoration of Trading on Alternative Investment Market
  • USAO on Neteller: Forfeit $136M, Return $94M to Online Poker Players & other U.S. Customers
  • Neteller Settles with DoJ, to Return Funds to Poker Players by July 30
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