PokerPages
Freeplay Poker Cardroom
This page is dedicated to helping those with various known computer problems. The tutorials below contain screen shots and captions outlining how to perform a few operations on your computer. It may prove useful to you even if you don't have any troubleshooting problems. Check our FAQ section for answers to the most commonly asked questions.
Download Problems | Install Problems | Display Problems
Timing Out | TraceRoute | Premature Disconnect
|
Uninstall Software
Download Problems
Can't Find File | 99% Download Problem
Can't Find File
If you are having a problem finding your download, go to your start menu at the bottom of the page. Click 'Start', then go to 'Find' and slide your mouse over to 'Files or Folders...'. See picture below.
A new window will open. In this window, type PPSsetup on the 'named' line.
Make sure that the 'Look in' line is set for 'My Computer' and the 'Include Subfolders' box near the bottom is checked.
See picture below.
Now click the find button and wait for the computer to find the file. Once the file has been found, double click the PPSsetup icon that appears at the bottom. See picture
Installation will begin at this point. Please follow the installation prompts exactly during this testing process. Click here if you run into any errors. Once the program is installed, a new icon (Ace of Spades) will appear on your desktop. It will have 'PokerPages.com' written under it. Double clicking this icon will launch the new software. Read General instructions to learn how the software works.
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During the download, the download window may become stuck at 99%. Don't worry, the software has actually been completely downloaded and is in your temporary internet files.
To handle this problem, close the stuck window by pressing the keys: Ctrl, Alt and Delete at the same time. Another window will open telling you that this program is not responding. Click 'End Task'. Another window will open to verify. Click 'End Task' in this window also. If your Windows program is giving you any problems over this, go ahead and restart your computer and then come back to this page.
Now you can go find the downloaded file. Go to your start menu at the bottom of the page. Click 'Start', then go to 'Find' and slide your mouse over to 'Files or Folders...'. See picture below.
A new window will open. In this window, type PPSsetup on the 'named' line.
Make sure that the 'Look in' line is set for 'My Computer' and the 'Include Subfolders' box near the bottom is checked.
See picture below.
Now click the find button and wait for the computer to find the file. Once the file has been found, double click the PPSsetup icon that appears at the bottom. See picture
Installation will begin at this point. Please follow the installation prompts exactly during this testing process. Click here if you run into any errors. Once the program in installed, a new icon (Ace of Spades) will appear on your desktop. It will have 'PokerPages.com' written under it. Double clicking this icon will launch the new software. Read General instructions to learn how the software works.
testing@pokerpages.comfor further information and help.
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"The application has unexpectedly quit"
"Invocation Target Exception"
"java.lang.NoClassDefFoundError"
If you receive a message "WJVIEW HAS CAUSED AN INVALID PAGE FAULT AT MODULE MSJAVA.DLL" then:
Microsoft has a identified a known bug in the product NETZIP that is used by Real Download and Download Demon. This interferes with the JAVA runtime process. You will need to remove NETZIP or apply updates. Please email testing@pokerpages.com for further information and help.
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Display Problems
Some users may
experience difficulty viewing the screen or buttons on our latest software. To
change the screen resolution follow these steps:
1) Right Click on the "Desktop" and
click on properties
OR
2) Click "Start" then
"Setting" then "Control Panel" then "Display"
Either of these methods should take you to
the following screen:
Now Click on the "Settings" tab and
you should see:
Now drag the small slider, or click on the
Less/More line, in the screen area until it says 1024 x 768 pixels. See next
image:
Now click apply.
A new window will open. This window will ask you if it is ok to resize the desktop. Click Ok.
The above example is for Windows 98. Other
Systems may vary.
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If you are in the situation of constantly timing out against your will, please follow these trouble shooting steps.
- Make sure that you have the proper system requirements.
- Turn off the animation on the software.
- In the lobby area, at the bottom of the screen, click the button called 'Preferences'.
- Move the slider bars all the way to the left. See Picture below.
- Click Save.
- Turn off all other programs running on your computer
- It should be just you, your internet connection, and the PokerPages software.
- Timing Out Form
If none of the above work, we have a troubleshooting form for you to fill out. Click here to use it. We will get back to you ASAP.
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If you should experience any computer problems, you may be asked to perform a
"Traceroute" by PokerPages' technical staff. Trace routes themselves will not cure the problem. They provide information about your current connection to the PokerPages server. Trace routes will only produce relevant information if performed at the time the problem occurs.
- Do the trace route only at the time you are having the problem.
- Click the "Start" button at the bottom left of your computer screen, and then choose "Run." A small window titled "Run" will open.
- Type "command" without the quotes into the window titled "Run." Press enter, or click the "OK" button. A black window with white lettering, titled MS-DOS Prompt, will open.
- In the MS-DOS window, type
tracert me2.pokerpages.com > tracert.txt
Make sure to type this exactly. Wait about a minute for the command to finish. At that point, the ">" symbol followed by a blinking "_" symbol will reappear.
- Go back to your desktop and you should find a file called tracert.txt. This contains the diagnostic information we need.
If you are filling out a form, you can either copy all of the information into the form or send it attached to an email to testing@pokerpages.com. Make sure that in the email, you state your username and mention that you have filled out a form.
If the file tracert.txt does not appear on your desktop, click 'Start', then go to 'Find' and slide your mouse over to 'Files or Folders...'. (or Start -> Search -> For Files or Folders, in Windows Me) See picture below.
A new window will open. In this window, type tracert.txt on the 'named' line. Make sure that the 'Look in' line is set for 'My Computer' and the 'Include Subfolders' box near the bottom is checked. See picture below.
Now click the find button and wait for the computer to find the file. Once the file has been found, double click the tracert icon that appears at the bottom. See picture below.
Now you should see the tracert and be able to save it to your desktop.
If you are filling out a form, you can either copy all of the information into the form or send it attached to an email to testing@pokerpages.com. Make sure that in the email, you state your username and mention that you have filled out a form.
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If your computer disconnects from the Internet while you are playing, it is likely that your modem or Internet connection settings are configured so that they disconnect from the Internet when your connection stays idle for a certain period of time.
To solve this problem, you can do two things: Either disable the automatic disconnection feature, or increase the amount of time that the connection will remain idle before the computer disconnects from the Internet.
Configure Your Modem Connection Settings
- Click "Start", choose "Settings" and then "Control Panel".
- Double-click "Modems".
- In the "The following modems are set up on this computer" box, click your modem, and them click "Properties".
- On the "Connection" tab, click to clear the "Disconnect a call if idle for more than # mins" check box, or type a higher number in the mins box, and then click "OK."
- Click "Close".
- Close Control Panel.
Configure Your Internet Connection Settings
Internet Explorer (4.x or later)
- Click "Start", choose "Settings", and then click "Control Panel".
- Double-click "Internet Options" or "Internet Settings".
- On the "Connections" tab, chose "Settings".
- In the "Dial-up Settings" box, click the dial-up connection you use to connect to the Internet, and then click "Settings".
- If you are using Internet Explorer 4.x, go on to step 6. If are you using IE 5.0, click "Advanced".
- Click to clear the "Disconnect if idle for # minutes" check box, or type a higher number in the "minutes" box.
- Choose "OK" until you get back to the Control Panel.
- Close Control Panel.
MSN, The Microsoft Network
- Click the "The Microsoft Network" icon on the taskbar, choose "MSN Options", then click "Connection Setting".
- On the "Options" tab, click to clear the "Disconnect if idle for more than # minutes" check box, or type a higher number in the "minutes" box.
- choose "OK".
America Online (AOL)
It is not possible to configure the idle time disconnect feature in AOL software. If you use AOL to connect to the Internet, you will periodically receive the message "You have been idle for a while. Do you want to stay online?" When you receive this message, simply click "Yes" to stay connected to the Internet.
For more information and help regarding this problem, visit Microsoft Product Support Services.
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To remove the PokerPages software from your computer, follow these steps:
Go to your Start button, point to Settings, and click on Control Panel.
In the Control Panel, click on "Add/Remove Programs." See Below.
In the Add/Remove Programs Properties window, Click on Install/Uninstall tab at top left. Scroll through the list of your computer's installed software, and click on "PokerPages Software", highlighting it. Click on the "Add/Remove..." box. See below.
This brings up the InstallAnywhere Uninstaller dialog window. Look for the "Uninstall" box at the lower right, and click on it. After a brief time, the dialog window should show "Uninstall Complete." When you see this, click on the "Quit" button to the lower right. See below.
Occasionally, the PokerPages "Ace of Spades" shortcut icon on your desktop remains there even after you remove the PokerPages software. To remove this icon, simply click on it with your mouse, right click, and choose "Delete."
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