Finding RAM

For PokerSchoolOnline software to run effectively, your computer must have at least 96 MEGS of RAM.

To find out how much RAM you have, use your mouse to right click on the 'My Computer' icon on your desktop. This opens a new menu. See picture below.

In this menu, scroll down to 'properties' at the bottom and click on it. A new window will open. The RAM is highlighted in pink in the picture below.

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For PokerSchoolOnline software to run effectively, your computer must have a minimum processor speed of 200 MHz.

Finding out your computer's processor speed can be tricky. There are several ways to go about it. The surest and easiest way is to find your computer's original documentation. The processor speed of the computer will be contained within or on a separate sheet along with the machine's instructions. Another option is to call the manufacturer's customer support line, and provide your computer's model number.

Sometimes, but not always, you can discover your computer's processor speed by turning off your machine and then starting it up again. While the machine "boots up" you will see multiple lines of DOS code flashing briefly over a black background. Often, you will see "processor speed" appear for a few seconds, with a value in MHz.

If you are trying to find this information to send to us and none of the options above work, you can give us your processor type. Although that won't give you the exact processor speed, it will give us a ballpark figure. To find out what type of processor you have, right click on the 'My Computer Icon' on your desktop. This opens a menu. See picture below.

In this menu, scroll down to 'properties' at the bottom and click on it. A new window will open. The Processor name is highlighted in pink in the picture below.

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PokerSchoolOnline software currently only runs on a Windows Operating System.

To find out which version of Windows you are running, use your mouse to right click on the 'My Computer' icon on your desktop. This opens a new menu. See picture below.

In this menu, scroll down to 'properties' at the bottom and click on it. A new window will open. The Windows version is highlighted in pink in the picture below.

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If you should experience any computer problems, you may be asked to perform a "Traceroute" by PokerSchoolOnline' technical staff. Trace routes themselves will not cure the problem. They provide information about your current connection to the PokerSchoolOnline server. Trace routes will only produce relevant information if performed at the time the problem occurs.

1. Do the trace route only at the time you are having the problem.
2. Click the "Start" button at the bottom left of your computer screen, and then choose "Run." A small window titled "Run" will open.
3. Type "command" without the quotes into the window titled "Run." Press enter, or click the "OK" button. A black window with white lettering, titled MS-DOS Prompt, will open.



4. In the MS-DOS window, type
   tracert me2.PokerSchoolOnline.com > tracert.txt

   Make sure to type this exactly. Wait about a minute for the command to finish. At that point, the ">" symbol followed by a blinking "_" symbol will reappear.

   

5. Go back to your desktop and you should find a file called tracert.txt. This contains the diagnostic information we need.

   If you are filling out a form, you can either copy all of the information into the form or send it attached to an email to testing@PokerSchoolOnline.com. Make sure that in the email, you state your username and mention that you have filled out a form.

A new window will open. In this window, type tracert.txt on the 'named' line. Make sure that the 'Look in' line is set for 'My Computer' and the 'Include Subfolders' box near the bottom is checked. See picture below.

Now click the find button and wait for the computer to find the file. Once the file has been found, double click the tracert icon that appears at the bottom. See picture below.

Now you should see the tracert and be able to save it to your desktop.

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